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incorrect password

whiteknight3
Popular Poster
Message 6 of 6

i have 2 email addresses with talktalk which i access via Microsoft outlook.

 i am able to send and receive via my tiscali.co.uk email address but i get a popup box asking for my username and password for my worldonline email address.

When this has happened in the past i have been able to access my mail by web mail but i am unable to do this now as i keep getting a message that the password for this email address is incorrect.

i have been having this problem for 3 days now.

     

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5 REPLIES 5

Message 1 of 6

Hi whiteknight3, thanks for taking the time to acknowledge the help provided by Gondola. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Message 2 of 6

Hi whiteknight3, when did you last reset the password for the worldonline mailbox? Is it also associated with a current TalkTalk Broadband or Mail Plus account? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 3 of 6

If the former password did not meet the current minimum requirements then the system would have suspended the sign in until the password was upgraded. 

 

Good to know you're back in control. 

 

Pleased to have helped you. Thanks for taking time out to let us know.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 4 of 6

Thank you for your help, i did as you said and reset my password and everything is working fine now.

I don't understand what caused the problem in the first place as i know the password that wouldn't be accepted was the correct one as i have used it for many years.

Thanks again for the quick fix to my problem.

 

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Gondola
Community Star
Message 5 of 6

Hi whiteknight3 

 

The Forgotten password button in the help article  Changing your email password

will take you to password reset and recovery.  If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, that you recognise from the hints are your current recovery methods, you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

Let me know what happens and if you see an error message or what options there are for password recovery.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution