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lineone email account

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4 REPLIES 4
martin15
Team Player

I can no longer log into my Lineone Account.

I have reset the password but when I try to log in I am told the password is incorrect.

I tried using to account from outlook and online.

same thing happened two years ago and it took 2week to fix.

Help

Gondola
Community Star

Hi @martin15 

 

The issue is flagged up on Service Status (Email):

 

"We're aware that some customers with LineOne email addresses are unable to log into their mail accounts. Affected customers are seeing an error stating that their password is incorrect.

 

Latest update, 12:30, 5th April:

 

Our engineers are continuing to work on restoring service for affected customers, we'll keep you updated on our progress right here, so check back later for updates."

 

An update is expected on Monday 8th April.

GondolaVolunteer 2017-2021

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yirgy
Participant

I'm beyond angry about this issue. The way we have been treated is appalling.

Gondola
Community Star

Hi @yirgy 

 

I agree with you. I reported the issue on 1 March. Prompt resolution didn't happen.

 

In my opinion TalkTalk could review the whole incident from root cause to resolution to learn from it.

 

How do I make a complaint? 

 

 

GondolaVolunteer 2017-2021

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OCE_Ady
Community Team - TT Staff

Hi all, I'm sorry about the delay. I'll let you know more as soon as I have anything for you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.