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lineone email

datoz
First Timer
Message 7 of 7

My lineone  email account stopped working on 17 March, when I try to log in I get the message that my password is incorrect.  Which it isn't.  I understand that this problem is something to do with the new talktalk mailbox. I have tried to change my password but this is not possible as the  confirmation email address is the lineone address that is not working. 

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6 REPLIES 6

Ady-TalkTalk
Support Team
Message 1 of 7

Hi all, the Lineone fix was deployed yesterday afternoon. Please let me know if you're still having problems with it. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

Hi has this issue been fixed yet? 

 

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Message 3 of 7

Hi has this issue been fixed yet.My line one email stopped working yesterday

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Message 4 of 7

Hi has this issue been fixed yet.As my line one email stopped yesterday 3/4/19 and although I get directed to renew my password etc, it still won't get me access....so frustrating when this happens...never seems to be an easy fix.

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Ady-TalkTalk
Support Team
Message 5 of 7

Hi datoz, I'm told the engineers have now been able to identify the cause of this problem which is affecting other Lineone users too. I've not been given and ETA for the fix, but as soon as I hear anything I'll let you know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Rochelle
Insightful One
Message 6 of 7

If this is the pop up Password window there are a few of us with the same problem. See emails entitled Password Pop Up

 

Rochelle

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