cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

lineone email

ANSWERED
Reply
6 REPLIES 6
datoz
First Timer

My lineone  email account stopped working on 17 March, when I try to log in I get the message that my password is incorrect.  Which it isn't.  I understand that this problem is something to do with the new talktalk mailbox. I have tried to change my password but this is not possible as the  confirmation email address is the lineone address that is not working. 

Rochelle
Insightful One

If this is the pop up Password window there are a few of us with the same problem. See emails entitled Password Pop Up

 

Rochelle

OCE_Ady
Community Team - TT Staff
Solution

Hi datoz, I'm told the engineers have now been able to identify the cause of this problem which is affecting other Lineone users too. I've not been given and ETA for the fix, but as soon as I hear anything I'll let you know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Acharlesc
Chatterbox

Hi has this issue been fixed yet.As my line one email stopped yesterday 3/4/19 and although I get directed to renew my password etc, it still won't get me access....so frustrating when this happens...never seems to be an easy fix.

Acharlesc
Chatterbox

Hi has this issue been fixed yet.My line one email stopped working yesterday

Acharlesc
Chatterbox

Hi has this issue been fixed yet? 

 

OCE_Ady
Community Team - TT Staff

Hi all, the Lineone fix was deployed yesterday afternoon. Please let me know if you're still having problems with it. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.