on 30-01-2020 02:09 PM
I have had a lineone.net email address for years and it is in constant use. Suddenly it tells me my password is incorrect and I can't find anywhere to get a reset. I have been in correspondence with Technical Dept. but am becoming increasingly frustrated at the lack of action. I hate live chat and would rather speak to a human being, quaint old-fashioned thing!
on 21-02-2020 12:40 PM
Hi, I've just taken another look at your recovery details and they've been added. You now have an alternate email and the mobile number you requested as a means of password recovery. Just click on Password Recovery tool and you will receive the code to your chosen option.
on 21-02-2020 12:19 PM
I'm very sorry that the process has failed you. I've raised your concerns to those who manage the fault ticket process for you. Please keep us informed of your progress with the complaint.
on 21-02-2020 12:16 PM
I've alerted the TalkTalk team for you.
Password Reset details should have been set up for the lineone email address so that an alternate email and or mobile number can receive a password reset. Please do try the Forgotten your Password option.
You should recognise your alternate email and mobile from the hints. Make sure you have access to both, then please reset the password and preferably use the mobile reset code option first as you'll get that by text message.
Let us know how you get on.
on 21-02-2020 11:58 AM
I am still waiting. I rang again yesterday at 10 a.m. and was told I would get a call back today at the same time, but no call! I was also advised that I had been rung on 15 February Andrade told the adviser that it was all sorted. I have checked my phone log and found this in the “missed calls” log so someone lied. I am now putting in a complaint.
on 14-02-2020 08:00 AM
I'm really sorry that this is taking so long to sort out. I've sent yet another chaser to have this sorted for you and am hoping it will be done today.
on 10-02-2020 02:43 PM
Hi CathyB70, I've replied to your personal message.
"Hi CathyB70, I'm sorry about the delays you experienced before you came to us on the community. I've done everything I can to get this sorted as quickly as possible for you. If I thought it would speed things up I'd suggest raising a complaint, but you're only a day or two away from having everything sorted and it will take longer than that for the complaint to be picked up and worked for you."
on 10-02-2020 10:50 AM
Precious little assistance given on this. We have been customers since TalkTalk took over tiscali but, if this is what they call customer service, we are off! I have used this email address for years and if I have to set up a new one it is going to be a real pain.
on 04-02-2020 08:01 AM
Hi CathyB70, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.
on 04-02-2020 07:52 AM
Hi CathyB70, I've sent you a personal message so that I can obtain the necessary information and get your recovery details reset.
on 03-02-2020 07:05 AM
on 01-02-2020 09:17 PM
Reset details are set up by the customer from within the mailbox Settings.
If you cannot sign in to your lineone mailbox then the TalkTalk team will need to set up new Reset details for you. It looks like you have already followed the guidance I gave in post 2 in this thread as your profile is 80% complete.
The TalkTalk OCE Team will be back here giving us support from Monday onwards.
on 31-01-2020 11:30 AM
Hi CathyB70, when you check your spam folder are you doing that by logging into webmail? If not please try that for me. It sounds daft, but trust me it will be different to what shows in a mail client.