on 15-05-2018 12:48 PM
I have had a lineone account for years and now i cannot access my email as says invalid email or or password.
been on the chatline twice with the second chat telling me to contact Lineone or ring the operator!! . When Ipointed out that lineone had been taken over by Talk Talk so how could I contact Lineone she offered a weak aplogy but clearly has no idea what she is doing. Eventually she ended the chat saying she couldnt help me and cut off the chat. Some service from Talk Talk.
on 27 april after the first chat received a text with reference INC000015455453 but nothing has happened and still unable to access my lineone e-mail account.
Any help would be appreciated
on 17-05-2018 06:49 AM
on 16-05-2018 02:00 PM
For the time being you won't be able to change the password yourself. This may well change in the coming months, but for now you're stuck with the horribly complicated password you've been given.
on 16-05-2018 01:41 PM
able to access email now having received a new password so thank you for that.
one question tho, as I do not have a talk talk account how do I change the new password on webmail login to something I can remember.
finally must congratulate Talk talk on their speedy response and assistance and recommend users to use the community rather than the on line chat.
on 16-05-2018 01:17 PM
on 16-05-2018 01:00 PM
My apologies I just had to be sure. I've raised the fault ticket for you. You'll get a call with the new password this afternoon. Please let us know how you get on.
on 15-05-2018 01:23 PM
Hi fastcat, I'm happy to get this fault ticket raised for you, but would you check the spelling of your surname for me?
on 15-05-2018 12:55 PM
First, to see your posts, and so others can help you, you'll need to verify your Community membership email. Here's a note.
Moderator Note: fastcat - To see your posts, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.
Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add the email address with the Manage Existing Emails option.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the email address when first registered.
Full postal address linked to the email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you, right here, to help you with account or password recovery.