on 13-10-2018 08:43 AM
The MyAccount and email passwords should be separate for security. If you're sure you can login ok to MyAccount and to your email account via webmail and clients (don't forget to update the passwords there) then all good news.
Enjoy your, possibly windy and wet, weekend.
on 13-10-2018 08:32 AM
Thanks for the prompt reply!
I’ve sussed it, I changed my main account password yesterday but for some reason it’s also been associated with my Email, I find that bizarre..! I never requested the Email to be changed!
At least the mystery is solved.
Again cheers for the speedy reply.
on 13-10-2018 08:16 AM
The email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.
Have you previously set up password recovery for the email address with an alternate email and mobile number? You could use the Reset your Password option.
Or as a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.