lost sub folders and all messages on email accounts

[19sue65]

i have my main email account and then i added 3 extra ones for my family they all have sub folders with messages saved in them, when i went on today to check emails they have all  gone

the folder name is still there but no folders or messages

[Gondola]

This issue should now be cleared. Please kindly confirm that you're back in action.

[Ady-TalkTalk]

Hi 19sue65, could you make sure the affected email addresses are added to your community profile in the private notes section.

Ady

[TGmessenger]

There has been complete inability to access e-mails on Talktalk for the past 23 hours.  The Outlook message reads - internal error occurred. Refer to server log for more information. Protocol: IMAP Server: mail.talktalk.net  Port: 143 Error Code: 0x800CCCDD, whilst the App gives a message of "Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes." 

[Gondola]

Hi 19sue65 

If you mean you've added your family email accounts as added accounts to your primary login via TalkTalk Mail webmail then this is a reported current fault at the TalkTalk Mail platform operator not being able to access a local mailbox server.

The workaround is to sign out of your primary mail account and sign in to a secondary mail account to view folders and messages.

Select here:  Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

Let us know that works.

So that TalkTalk Support can co-ordinate the issue of those mailboxes that are on the Mail platform server that is not currently accessible: Would you kindly add, and note the email address that's not accessible, in your Community profile, Private notes - in the My Settings   Personal Information page - at the bottom of the page immediately above the Save Changes button that you'll then need to update the page.