on 26-10-2021 07:48 PM
We have family in Hong Kong who have always regularly kept in contact by e-mail, but over the last month their e-mails are not getting through. I think they are receiving what we send, so it just seems to be inward messages that are being blocked somewhere. Any helpful suggestions as to how we might resolve this please?
an hour ago
Hi Ady, Could you chase this up please? The e-mails are still not arriving so my stepdaughter is having to cc her messages to someone else so that they can be forwarded to us, which is kind of ridiculous. Thanks.
on 04-11-2021 11:00 AM
Thanks I've raised this over to the team for investigation. I've heard nothing yet though.
on 03-11-2021 06:47 PM
Hi, I've put the full sending e-mail address in my private notes on my community profile. The last message was sent on 29 October at 06.23, which I think is probably UK time. although I'm not quite sure. In HK time that would be 14.23 I believe.
on 03-11-2021 08:14 AM
Thanks for confirming there is no filter rule defined for your mailbox.
The domain cdchk.org is not on the normal agency blacklists and uses Google servers and unlikely to have ongoing problems in mail delivery.
The email address will be impacted by any blocking of the parent domain. So if there is any blocking of outgoing mail for that domain by the Chinese authorities or if, for example, their newsletters are going out but have been marked as spam by TalkTalk Mail users instead of unsubscribing then you'd not receive the reply.
TalkTalk would need to check the inbound mail servers so I'll make a request for you. Please put in your Community profile Private notes the full sending email address and the last date and time when mail was sent so that TalkTalk can check. Note whether the time of sending is HK local time or GMT.
on 02-11-2021 09:02 PM
on 02-11-2021 07:44 PM
Hi Ady, What was suggested hasn't made any difference, and the e-mails are still not getting through. Interestingly, we can send them to the person concerned and they arrive okay, but when she replies they disappear somewhere in the ether.
on 27-10-2021 07:38 AM
Hi Linda K, it looks like Gondola's got this in hand for you. Please let us know how you get on.
on 26-10-2021 07:56 PM
I assume your contact does not get a bounce back error message from TalkTalk Mail? I'm sure you would have said.
A quick test of your TalkTalk mailbox to prove there's nothing stopping mail from getting to your Inbox.
Select here: Sign in to TalkTalk Mail
Enter your TalkTalk email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.