on 11-01-2022 07:34 AM
ADY further info reporting on from last weeks pm to you its continued again this week
6 emails daily from email@example.com arrival between 4am/5am
2 came sunday 4missing monday 4 came 2 missing today tuesday none came all 6 missing
this follows on from similar problems wed/sat last week I repeat that the info we sent to the dept
you recommended last year they never have got back to me or given any update or info ever the email from one.network confirming the sending logs of all 6 daily last week I need to send that to someone need an email address so please pm it to me thanks
on 28-01-2022 07:48 AM
Apparently updates were made to the mail filtering on Monday in the early hours. Let's hope that keeps everything working properly for you.
26-01-2022 05:05 AM - edited 26-01-2022 05:12 AM
ADY not heard from you for a week now (last wednesday) hope you have read last fridays post which was edited also on monday I can report some good news at last I dont know if its just luck or somebody did a repair or something because of my small monday edit but its finally happened *** all 6 came on tuesday (THATS THE FIRST TIME FOR 3 WEEKS) and again today all 6 came again on wednesday 26/1 *** I think I deserve to know how this came about was it just luck or what work was in fact done to resolve this if any
21-01-2022 06:32 AM - edited 24-01-2022 05:12 AM
ADY things have now got to an all time low as you already know none of the 6 arrived on tuesday and wednesday now you can add 2 more days to that as none of the 6 arrived thursday or today friday as well SO WE NOW HAVE IT ALL 6 MISSING FOR 4 CONSECUTIVE DAYS 18/21 JANUARY never has this happened before over 3/4 years of this company sending and they do come from firstname.lastname@example.org daily 7 days a week AND THEY HAVE GIVEN ME CONFIRMATION AND AS YOU KNOW EVIDENCE THAT incident team have been sent and they again confirmed to me everything is there on the sending logs and they even reset and updated my account yesterday and again they still did not arrive incident team have never given me any info and it seems they are not cooperating with you either so for you to say on wednesday(last 7 days) none have arrived on talktalks system between 5th/12th because some did come on 6th 8th 9th 10th 11th and 12th is completely false because as I have said previously some have been coming everyday since 3rd january (but not all usually 3 or 4 out of the 6) the only days since 3/1 that all 6 have been missing is 5th 7th 18th 19th 20th and 21st january please do not give up I need this sorted to get back to a nornal delivery of important infomation daily thank you FURTHER UPDATE each of the 6 emails has a different area title and for saturday/today monday 24/1 for the 3 days just 1 came each day each was a different title completely and the surprising thing is as they start to arrive from 0400 just look at the arrival times 0401 0401 0402 that just shows you thats the probable first 1 to come and the rest are stopped or blocked surely that whats happening
on 19-01-2022 01:21 PM
on 19-01-2022 01:19 PM
ADY that is so ridiculous all email comes from one.network daily I have had some for 7 out of the last 10 days its only 3 days in that 10 that none have come sent incident team logs to prove it for 5/7 jan AND EVEN TODAY SENT THE LOGS FOR THE 12 SENT LAST 2 DAYS ALL SENT FROM one.network so to say that they are not sending cannot be true EVIDENCE HAS BEEN SENT
on 19-01-2022 11:41 AM
I've checked on the tool we now have access to and it's showing no mail at all from the sender in the last 7 days having been received or rejected by our mail servers. Is it possible it was sent from a different mail address?
on 19-01-2022 09:50 AM
ADY in my update yesterday told you all 6 missing tuesday 18/1 annoyingly all 6 missing again today been onto sender and they have confirmed all 6 sent as usual both days so incident team need to explain why all these are not coming to my inbox thanks
on 18-01-2022 10:58 AM
on 17-01-2022 08:11 AM
on 17-01-2022 08:11 AM
Hi paja32, I've had to add your PM comments as a post so that everyone can see what's happening.
" have been completely let down by incident.management team yet again, not had a single word from them since am tueday 11/1 when email sent to them. the 3 working days has past now so you need to chase them up and get monoriting manager to press them into some action and probably refer this to a higher level even. they cannot be allowed to just let it lie as they did last year and blank us all. to completely update you on whats NOT arrived this week out of the daily 6 emails from email@example.com 7 days a week. sunday 9/1 to saturday 15/1 inclusive these are how many did NOT arrive in date order 4. 2. ALL 6 . 3. ALL 6. 2. 4."
on 11-01-2022 01:23 PM
Thanks for sending the info to incidents. I've got a manager monitoring this situation to ensure it gets dealt with.
on 11-01-2022 08:51 AM
Done. Thanks for your patience. If you don't get an update in 3 working days let me know and I'll chase the team for you.
on 11-01-2022 07:56 AM
Hi paja32, thanks for starting the topic. If you are referring to the incidents team please send these to them and I'll chase it up. Be sure to include your forum username in the subject address so that I can point them at it.