on 28-09-2021 02:17 PM
Hi jimd77, as TalkTalk don't offer any mail backup I'll leave you in the very safe hands of Gondola to help you find a fix.
on 28-09-2021 11:02 AM
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 email client mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
What happens to messages that are read depends on what's been set up in the email client.
So, tell us how you normally view your mail messages.