on 10-04-2019 09:48 PM
All of a sudden my Tiscali emails have stopped working and I am unable to reset a password as it says my Tiscali account isn't even recognised. I do not have a talk talk account but have had a Tiscali email address for years. Lots of important emails addressed to here but I am unable to to gain access - what's going on? Please help
on 12-04-2019 07:12 AM
Hi Lorraine_48, please add the affected tiscali address to private notes in your profile and I'll take a look at this for you.
on 11-04-2019 03:34 PM
If the email system has detected a weak password or a compromised email account, and changed the password or locked the account to help secure customer data, you'll need help to recover access.
I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the email address to Private notes and then Save changes. If you have an alternate active email address and mobile number to use for password recovery (the Reset details) then add those to Private notes and Save changes.
A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message - select their avatar image, top left of their post, and then the blue Send Message button.
The email team member will check security with you and let you know that password recovery is ready and will offer to help check the reset and that the new password works.