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not receiving emails from a company

jscarrow
First Timer
Message 4 of 4

I have stopped receiving emails from a company which I had no problems with until last Wednesday. They are sending them to my partner who has no problems. There are no blocked senders and nothing to indicate why they are not been received. This is extremely annoying as this is to do with a house sale. What could be wrong?

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi jscarrow, did Gondola help you sort this or do you still need help sorting this out?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 4

How are you getting on jscarrow 

 

We would appreciate you taking time out to give us your feedback.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Gondola
Community Star
Message 3 of 4

Pragmatically, if your partner is receiving the mail messages you already have a solution.

 

What's your email domain? Are you a current TalkTalk Consumer home broadband customer? Are you missing any other emails?

 

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

 

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution