on 27-09-2021 01:42 PM
I have stopped receiving emails from a company which I had no problems with until last Wednesday. They are sending them to my partner who has no problems. There are no blocked senders and nothing to indicate why they are not been received. This is extremely annoying as this is to do with a house sale. What could be wrong?
on 28-09-2021 12:35 PM
Hi jscarrow, did Gondola help you sort this or do you still need help sorting this out?
on 27-09-2021 06:58 PM
Pragmatically, if your partner is receiving the mail messages you already have a solution.
What's your email domain? Are you a current TalkTalk Consumer home broadband customer? Are you missing any other emails?
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.