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not receiving emails from egress

Jacktab
First Timer
Message 3 of 3

Hi, i'm not receiving emails from egress as i did previously, i think talktalk maybe filtering them out? please could someone advise me how to make them a safe sender?

 

Many thanks Jack

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Jacktab, it looks like Gonodola has got this in hand. If you need more help please post back and let us know. 

 

Ady


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Gondola
Community Star
Message 2 of 3

Hi Jack

 

Do you mean mail messages from 'Egress' the organisation or mail messages that are encrypted via the Egress platform, for example from the NHS via the 'egress encryption technology'?

 

First, to link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):


Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add your email address and the relevant sender's email address that's not being received, notes and references etc and then save changes.

Check Spam and Trash folders for mail messages that may have been diverted from the Inbox. If you find wanted mail in the Spam folder then select Not spam from the toolbar as this will return the mail to the Inbox and alert the network filters.

 

We need to check that the mailbox is working as expected and that there is nothing set up to block or divert specific mail messages.

 

Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule that's diverting, discarding or blocking mail.

 

Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.

  • Select the Main Settings menu icon      triple lines top right side of the header
    (Mobile browser? use the desktop version)
  • Select Settings from the list
  • Select the arrow by Mail (or Email) in the left side panel
  • Select Filter Rules
  • To disable an active Filter rule, select Disable for the Filter rule
  • To delete a Filter rule, select the Dustbin icon    to the right of the Filter rule and confirm by selecting the Delete button

Let us know what you find.  If you see, when selecting Filter rules, 'There is no rule defined' then that's good as it means nothing is set up in your mailbox to stop messages arriving in the Inbox.

 

Filter rules - There is no rule defined

GondolaVolunteer 2017-2021

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