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not receiving notification e-mails

Diane
Super Duper Contributor
Message 28 of 28

Hi there!

Up until now I have been receiving notification e-mails from a local communication chat site. All of a sudden I am not receiving them and they have informed me that talk talk are dropping most of the incoming e-mails.  I have not stated the site just in case of security?? I use Thunderbird as my browser? is that the word? Sorry I am a technophobe. Could you possibly check for me and I will let you know the site if you need it.

Thank you so much.

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27 REPLIES 27

Message 1 of 28

Hi Diane,

 

Thanks for the update, glad to hear it's working again 🙂

 

Chris

 

 

 

 

Diane
Super Duper Contributor
Message 2 of 28

Hi Ady,

Latest reply from help@nexdoor.co.uk

 

Hi Diane,

Apologies for the delayed response since I've inquired your email issue to our engineering team.

They've informed us that our emails were once again bouncing from your email provider and the only error message they can view on their end and provide to your email provider is "Bounced Address".

They were also able to clear your email address once again so that you will receive our future emails.

If I can help with anything else, please let me know.

Best,

Marlou
???????Nextdoor

 

So just to let you know that touch wood something seems to have clicked and I am getting notifications again. So not sure what happened. Would like to thank you for all your patience and help and really hope it doesn't go again.

Diane

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Message 3 of 28

I'm assuming they'll tell you to give me the full sender address so that our email team can investigate properly for you.  Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 4 of 28

Hi Ady again,

I have forwarded your e-mail to 'Nextdoor' to see what they say. 

Diane

 

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Message 5 of 28

Hi Diane, I need what comes before the @ too. I already raised the ticket for no mail from nextdoor.co.uk and it turns out you are getting those meaning the team won't investigate that further. I'll have to have the full address to raise it again. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 6 of 28

Hi Ady,

I replied earlier today but once again my reply does not seem to be here.  In outerspace somewhere??

The address is nextdoor.co.uk and hope this is of help.

No idea why my replies aren't getting to you?

 

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Ady-TalkTalk
Support Team
Message 7 of 28

Hi Diane, thanks. Can you let me have the exact sender address from nextdoor so that I can update the ticket for you?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 8 of 28

Hi Ady,

I am so sorry, but I did actually reply to your comment straight away but it does not seem to be here!!!!!

 

I did receive this e-mail and it was the one I copied to you. The other e-mails to which I am referring are only notification e-mails when someone locally  puts a comment on the forum and not from a help/support person. So not able to give any dates etc. for these. 

Can't remember now what else I said or what you needed.

Thanks 

Diane 

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Message 9 of 28

The admins are showing a mail received from nextdoor.co.uk on 10/08. Have you seen that mail? Have you checked your spam folder for it If not they want dates and times of the sent mail from them that you've not received.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 10 of 28

I've sent a chaser for you. You should have heard by now. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 11 of 28
hi Ady, any luck yet? Thanks
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Ady-TalkTalk
Support Team
Message 12 of 28

Thanks for the update. I've sent a chaser to get updates on the status of the fault ticket for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 13 of 28

So sorry, didn't attach!!!!!!!! Silly billy

 

Hi Diane,

Thanks for your patience.

Normally, we'd be able to provide the error codes for cases like this but I'm afraid we are unable to because our engineer confirmed us that they have already cleared your email address from the hold in order to resume the delivery of our emails to your email address in which also cleared the error code already. I apologize for the inconvenience.

If the problem persist in the future, you can contact us directly using the link below, so we can retrieve the error codes right away:

https://help.nextdoor.com/s/contactus?language=en_US???????

Please let me know if you have any questions.

Best,

Marlou
Nextdoor

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Diane
Super Duper Contributor
Message 14 of 28

Hello Ady,

Thought I would just pass on the reply from Nextdoor for your information. Just wait for your response? Thanks a bunch. (Still not receiving the notifications though). Not the end of the world but it would be nice. Ta

Diane

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Message 15 of 28

Hopefully this will be sorted soon for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 16 of 28
thank you very much
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Message 17 of 28

It might be a little soon, but I've sent a chaser to the email team for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 18 of 28

Hi Ady, thank you.

Nothing changed as yet but I copy below an update from Nextdoor.co.uk - help.

Hope this helps at the moment. They are looking for the error messages! (if any)

Diane.

 

Hi Diane,

Apologies for the delayed response.

Our engineers are still gathering the information to provide to your email service provider, Talktalk.

Once I've received their response, I will attach the requested information right away on our next email.

In the meantime, please let us know if you have any questions.

Best,

Marlou
Nextdoor

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Ady-TalkTalk
Support Team
Message 19 of 28

Hi Diane, thanks for confirming that no filters or forwards are in place. I've raised the fault ticket for you. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Diane
Super Duper Contributor
Message 20 of 28

Hi there!

I logged into mail platform and did the following as suggested:

Select the Menu option  top right
(triple line hamburger icon) Select Settings from the list Select Mail (or Email - left side panel) Select Filter Rules If no previous rules exist then that's perfect If the Blocked Senders Filter rule or other filtering rule is there :

There weren't any rules in the box so assume that is ok. No spam either.

At a bit of a loss now. Still not receiving notifications sorry!

 

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