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not receiving notification e-mails

Diane
Super Duper Contributor
Message 28 of 28

Hi there!

Up until now I have been receiving notification e-mails from a local communication chat site. All of a sudden I am not receiving them and they have informed me that talk talk are dropping most of the incoming e-mails.  I have not stated the site just in case of security?? I use Thunderbird as my browser? is that the word? Sorry I am a technophobe. Could you possibly check for me and I will let you know the site if you need it.

Thank you so much.

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27 REPLIES 27

Message 21 of 28

Hi Diane, let us know how you're getting on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 22 of 28

Hi Diane

 

Have you never signed in to TalkTalk webmail on the former webmail platform? The reason for asking is that there's a Blocked Senders Filter associated with the former webmail that will, if it was there previously, have been moved over to the new TalkTalk Mail platform.

 

Incoming messages caught by the Blocked Senders Filter will have been moved to the Trash folder.

 

Thunderbird has no blocking of incoming messages but it does have a Junk message function and messages marked as junk do get discarded.

 

You can sign in to the TalkTalk Mail mailbox using its email address and the same password as you use with Thunderbird and that email address.  If you don't know the password then luckily Thunderbird has a password manager that remembers the password.

 

Thunderbird > Menu > Options > Options > Security > Passwords tab > Saved Passwords > Show Passwords

 

 

GondolaVolunteer 2017-2021

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Diane
Super Duper Contributor
Message 23 of 28

Hi Ady,

I have asked Nexdoor as requested if they receive an error message. Waiting to ohear. Will remind them.

Does the new e-mail platform apply to me as I do not use the tt webmail but

Thunderbird. 

Perhaps I am totally confused now? So sorry!

Diane

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Message 24 of 28

HI Diane, follow the steps Gondola gave in the first post and let us know if once you've checked for filters in your setup that may be blocking the mail. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 25 of 28

Hi Diane

 

Your email address - what talktalk managed email domain is it? That's the bit after the @ in the email address. for example talktalk.net, lineone.net, tiscali.co.uk or another?

 

Have you not received any emails from TalkTalk about an upgrade to the new TalkTalk Mail platform?

GondolaVolunteer 2017-2021

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Diane
Super Duper Contributor
Message 26 of 28

Hi,

I have asked the site regarding an error message etc. so will let you know.

I do not use the talktalkMail platform for e-mailing so have not signed in to this.

Perhaps I need to? So sorry!

Diane

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Gondola
Community Star
Message 27 of 28

Hi Diane

 

People marking their emails as spam do get them blocked.  Or get put in the spam folder or trash which is where to look first.

 

But the response from the sender seems a bit vague... "dropping most" implies some are getting through... but presumably none to you?

 


@Diane wrote:..they have informed me that talk talk are dropping most of the incoming e-mails. 

If your talktalk email is on the new TalkTalk Mail platform. Please sign in to TalkTalk Mail look in Spam and Trash folders and also make sure there are no Filter rules active. There may be a Blocked Senders Filter that's been carried forward from the former talktalk webmail.

  • Select the Menu option      top right
    (triple line hamburger icon)
  • Select Settings from the list
  • Select Mail (or Email - left side panel)
  • Select Filter Rules
  • If no previous rules exist then that's perfect
  • If the Blocked Senders Filter rule or other filtering rule is there
    Use the Disable option to temporarily turn off the rule(s) for testing and let us know what you found.

Have you asked the sender to confirm what error message they're seeing as a bounceback error rejection from TalkTalk? We'd like to know the error code and description as that can help identify where the problem is. 

 

Your Community Profile Personal Information (Click here) appears complete but just check it includes your full name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Correct as needed, then scroll down and add your email address and the sender's email address to Private notes and save changes.

 

The OCE will be keen to see what you find out in the initial troubleshooting and can take it from there.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution