on 05-10-2021 09:10 PM
Please can you advise how I can access my old account?
The password reset options are out of date (old gmail account and unknown mobile phone number).
My password was valid in June this year but seems to have expired or been changed without my knowledge.
on 06-10-2021 11:33 AM
on 05-10-2021 09:44 PM
If the password recovery'phone number is not recognised and the password has been changed then I expect your password has been discovered. Any idea how that might have happened?
You'll need TalkTalk Support to verify your personal details as the registered email user.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.