email support

Ask us about your TalkTalk email account and Webmail.

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First Timer
Message 3 of 3

i cannot log in to my onetel email account.  I have forgotten my password and they want to send confirmation of my new password to my email account - but i cannot login to my email account - so i just go round in circles.  i have tried the help line but the agents don't understand me. what can i do - it is a hopeless situation!


Support Team
Message 1 of 3

Hi allo1, do you have an active TalkTalk Broadband or Mail Plus account? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi @allo1 


If you've been signing in to your onetel mailbox via webmail then the browser may have saved the password. Some email clients also save the login so it depends what software you use.  Let me know and I'll advise.


The TalkTalk team can sort out your failure to set up email password recovery. A TT Staff member will need to verify you as the registered email user and set up Reset details with your password recovery alternate email address and mobile number so you can send a password reset link or code to authenticate a password change.


To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address needing recovery and Save changes.


In due course a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2021

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