14-08-2021 03:49 PM - edited 14-08-2021 04:05 PM
The advice you need is in the help page:
Use the Reset password now button. This will rely on you having previously set up password recovery options because if the email address is still active and you see only the reset to the account itself that's not good in the case of a forgotten password.
Let me know if you have been successful or not and if not I'll request help from TalkTalk Mail Support.