on 18-03-2018 09:41 PM
my Pipex email works perfectly on my iPad and iPhone.
my wife’s pipex email has stopped sending on both her iPad and iPhone.
the settings on all four devices are identical.
Tried SMTP not using SSL and using SSL
server port 25 and 587 tried
tried deleting Pop accounts from both her devices and installing imap.
when she logs into webmail it doesn’t work either - but no error message
The error message on the iphone is password or username incorrect - but she is able to log into the webmail with the same password and username!
Any help or ideas appreciated
on 11-04-2018 12:47 PM
I've raised a new ticket for you. I was told this morning that the old ticket was closed on the back end, but it was showing open to me. I've sent it straight it over to the Email Admins. If you want to complain to the CEO team you can find all their contact details in the How do I make a complaint help article?
on 09-04-2018 11:41 AM
You can contact the CEO team to make a complaint. They may be able to speed things up for you. In the meantime I've sent a chaser to the Email Admins asking for an update.
on 08-04-2018 08:34 AM
no text messages this week from the tech support team , and still emails not working 😞
how can I escalate this - it is 1 month now without email which I guess you also appreciate is a pretty shocking response time.
on 04-04-2018 11:25 AM
The fault ticket is still with the networks team. It's still being investigated for you. You will be updated by text when they update the ticket. If you don't hear anything by Friday post back and I'll chase them for you.
on 02-04-2018 10:49 PM
on 27-03-2018 09:32 AM
You're welcome, I've sent a chaser to the team this morning to try and speed things up for you.
on 26-03-2018 09:39 AM
I've been able to speak to Alan and unfortunately the only way to fix this is to raise a fault ticket to the Email Admins. I've raised the fault ticket for you. You'll get updates by text message.
on 22-03-2018 08:18 AM
Unfortunately not. Alan wasn't in yesterday. I'm told he's in today and I'll post back once we've tested.
on 21-03-2018 08:23 AM
Unfortunately, pipex emails are one of the few that I can't test. My colleague who can test them is in later this morning so I'll hang on and ask him to test for me. I'll post back to let you know what happens.
on 20-03-2018 09:12 PM
thanks for the settings info.
I have updated on both devices but still get the same error message.
I have also updated all the other info as instructed Into the private notes field.
how do I get someone from the email support team to contact me?
on 20-03-2018 07:58 AM
Hi Hambledom, you say your wife can login to webmail, but you also say that webmail doesn't work either. Can you confirm when she logs into webmail if it works properly?
19-03-2018 12:48 AM - edited 19-03-2018 12:50 AM
I see you've been changing email client settings. So that the issue doesn't get compounded by wrong client settings, here are the correct settings for the PIPEX emails.
|Login / Usernameemail@example.com or firstname.lastname@example.orgemail@example.com or firstname.lastname@example.org|
|Incoming email (POP3)||pop.dial.pipex.com||pop.dsl.pipex.com|
|Outgoing email (SMTP)||smtp.dial.pipex.com||smtp.dsl.pipex.com|
|Incoming email (IMAP)||imap.dial.pipex.com||imap.dsl.pipex.com|
|Incoming Port (IMAP) Secure||993||993|
|Incoming Port (POP3) Secure||995||995|
|Outgoing port (IMAP & POP3)||587||587|
The failure to login is either a mailbox corrruption or the password has been changed by the system. Do make sure you set up the clients with normal password authentication for both outgoing and incoming servers.
For email ownership checking, just ensure that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
The owners' Full Name.
Date of Birth.
Phone number linked to the Pipex email address when first registered.
Full postal address linked to the Pipex email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details of the registered owner of the Pipex email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.