on 02-05-2021 12:53 PM
As per advice offered to others in a similar situation, I have Registered with the Community and have updated my Personal Details to include my account details plus details of the email that has been 'stolen' (my daughter's - one of our family talktalk email accounts). We are locked out - the password has been changed as has the alternate email address for password reset.
Can TT admin please verify that this email address belongs to my family and send me instructions to reclaim/reset? My own talktalk email is ok. Thanks 🙂
Answered! Go to Solution.
on 14-05-2021 12:50 PM
Thanks for confirming the security information. I've requested the password reset update for you.
It will complete within 24 hours. You can check intermittently by going to Password Reset Tool.
on 10-05-2021 10:10 PM
Just posting to advise about the telephone enquiry password that was requested by Ady. This is the password you'll quote to verify you're the customer account holder when contacting TalkTalk by 'phone.
If you're forgotten the Telephone password you can sign in to your MyAccount and request that the password is sent to you by email to your MyAccount login email address. Select My Details, Personal Details from the grey toolbar and select Forgotten password on the Personal details page, Telephone Password line.
on 10-05-2021 09:52 PM
thanks for personal message - I followed the link but am not sure what my 'enquiry password' is... I couldn't see how to reply to the personal message so have responded here instead. Can you clarify please? I don't think there is a password associated with this enquiry as I just posted on the Community. Thanks
on 05-05-2021 12:22 PM
on 02-05-2021 01:07 PM
Just to acknowledge your post and thanks for updating your Community profile. TalkTalk Staff will pick up this topic next week from Tuesday onwards, verify you as the account owner / registered user of the email address and set up Reset details for password recovery so you / your family member can then create a new access password to sign in to the mailbox.
Whilst waiting it is strongly advised to scan email devices to identify and remove any password grabbing virus, trojan or malware to make sure the device isn't going to reveal the new password.
When your family member does gain access via the Forgotten password link and a changed password they should sign in to TalkTalk Mail webmail and check there are no Filter rules or Auto forward that may also have been set up by the hacker.