on 22-11-2021 08:03 AM
on 20-11-2021 09:58 AM
Hi JJ2020 and others
Just to let you know that the cause of the 'out of memory' fault has been identified and does appear to have been fixed by the Advertising Management team. Those using Edge or Chrome and not using ad-blockers, let us know if you feel it's fixed or if you still get an 'out of memory' crash event.
on 19-11-2021 11:28 AM
The team at OX have identified the cause of the problems and have pushed it to the ad management team.
on 19-11-2021 10:21 AM
TalkTalk have to pay the platform vendor a fee for each active mailbox so the Mail service is monetised via advertising fees and MailPlus subscription fees that help with the outgoing costs.
TalkTalk is one of the last providers of a decent mail service. Sky have ceased offering and Plusnet are ceasing the provision of mail service next year.
We just need this current crash to be fixed for those users not able to exploit the workarounds I've described.
on 19-11-2021 10:04 AM
Many thanks Gondola. That does make more sense. Unfortunately I don't enjoy writing emails on my phone and if I want to attach files or such like, they are all on my laptop.
I'll look into the ad-blockers idea, although I am usually quite reluctant to download. I have always wondered why TalkTalk (which I pay for) has advertising. Normally paying for a service means that you don't get gratuitous advertising; bizarre!
on 19-11-2021 09:06 AM
Just to say I've had the same problem for several days now i.e. E-mail page crashes with Aw Snap, out of memory message'. I'm using Chrome browser but happening on different laptops with plenty of memore available on both so obviously not a laptop issue. Looking forward to update and a fix maybe?
on 19-11-2021 08:52 AM
on 18-11-2021 04:42 PM
Internet browsers like Chrome and Edge can be provided with extra features called Extensions. One of these extra features or extensions that can be downloaded from the Microsoft Store (for Edge) or Chrome Web Store (for Chrome) is a feature to block advertising from being shown on a web page. Such extensions are called ad-blockers.
The cause of the out of memory crash in Edge and Chrome is related to the advertising being shown on the TalkTalk Mail page. But by blocking the advertising you can get around the crash happening.
Your mailbox can also be accessed via email software like Windows Mail, Outlook365 or Thunderbird just as 3 examples of popular email software. There's no advertising seen from TalkTalk Mail on those items of software. Your mailbox can also be accessed via mobile email apps on tablets and mobile 'phones.
I trust that helps.
on 18-11-2021 03:02 PM
The issue has been passed to our email platform supplier now for further investigation. I'll provide further updates when I have them.
on 18-11-2021 03:00 PM
Thanks for trying. I clicked the link and read the comment, but came away non the wiser. I had no understanding of what had been written! Thanks for replying though.
18-11-2021 02:55 PM - edited 18-11-2021 02:56 PM
I have just finished an 8 line email. The system crashed 5 times while writing this. Each time reloading took me back to a point before the crash. Just to be clear I am not that slow a typist and have mastered the use of more than one finger.
Looking forward to the support team coming up with a speedy solution.
on 18-11-2021 01:53 PM
Sorry for not fully understanding what's going on (I'm a child of the 50's so you have to make allowances).
The latest from my end is that it keeps on happening, worse today than it was before.
on 18-11-2021 12:13 PM
on 18-11-2021 11:56 AM
on 18-11-2021 11:01 AM
For the past three days I have been getting this crash problem when writing emails. I keep getting the 'aw snap' page about every 5 minutes. When I reload, it takes me back to a point about 30 seconds before the crash.
Any advice on what I can do to stop this would be appreciated.