on 15-04-2021 09:11 PM
Hi. I have been trying to help my 95 year old cousin access her emails. She is not a TalkTalk customer but has been using her tiscali.co.uk address for many years. The last emails in her inbox are from Nov 2020. In reading some articles online, it looks like the email address became inactive last year and I wonder if there is anything I can do to allow her to keep using the address and have access to her mailboxes. Thanks very much for your help. Max
on 05-05-2021 08:08 PM
on 29-04-2021 09:20 AM
Hi Hilda, sorry for the delay I've been on leave for a few days. I've sent you a personal message to get more information.
on 28-04-2021 01:25 PM
on 26-04-2021 12:09 PM
TT Staff will enable PM'S for Hilda (boudie) but will respond here first and then send a PM. Please don't send any unsolicited PM'S.
I'll alert TT Staff that Hilda is waiting so what she could do is post a short intro message here for TalkTalk to respond to. NB no personal data though.
on 22-04-2021 10:03 PM
I see the Username @Boudie just registered.
Authorised TT Staff will enable Personal Messaging and Hilda will then see an envelope icon by the avatar top right of this page when Boudie is signed in to Community. The envelope icon takes her to Community Personal Messages. If there's a message waiting there's a red circle with a white number indicating the number of messages incoming.
Just a heads up that the TT Staff member will ask personal data questions for verification. Hilda should reply because she ought to know the answers. Advise her not to be tempted to guess because a verification fail will trigger a one week delay / require the CEO agents to be involved.
The TT Staff member will respond here in the first instance.
on 22-04-2021 09:47 PM
on 22-04-2021 08:23 PM
Yes, the password recovery journey can be carried out by adding a password recovery alternate email address. But only TalkTalk can do this if the user has forgotten the password.
However, to achieve this, TalkTalk will need to verify Hilda by asking her to provide via Community Personal Messaging some personal data that must match the details held by TalkTalk for the initial registration of the email address.
This is why Hilda will need to register for this Community. If you would help Hilda to register that's the best way forward.
on 22-04-2021 07:15 PM
on 22-04-2021 11:31 AM
The tiscali email address is active on the TalkTalk Mail platform.
If the password is known to your cousin then she can sign in via an Internet browser.
Enter her tiscali email address and its password and select Sign in.
If she's forgotten the password or the password is weak and needs upgrading then password recovery is already set up to use a mobile 'phone number ending in 3805. If that's a mobile 'phone in her possession and it's active and switched on then she can use the Forgotten password button either on the sign in page or in the help page Changing your email password to send a 6 digit reset code to authorise a password change. Just make sure the password is strong and unique to the tiscali email address. I recommend 12 - 15 multicase letters and include at least one number and a symbol.
Let us know how she gets on.
on 22-04-2021 11:08 AM - last edited on 22-04-2021 11:10 AM by ferguson
Hi Ady. Can I introduce you to my cousin, Hilda Findlay. eMail is *removed for security* If you let us know what information you need to validate this, we will be in touch. Max
on 19-04-2021 06:42 AM
Ideally, yes although in this instance she could join this thread to keep things tidy.
on 16-04-2021 07:06 AM
Hi Max, it's great to hear that your 95 year old cousin is an email user and that she's still trying to use her tiscali email address. If you can add the affected email address to private notes in your community profile I can see what we're dealing with. Do you have POA for your cousin or is she ok to register on here and provide some security information if necessary?