on 16-05-2021 12:47 PM
on 18-05-2021 11:59 AM
on 18-05-2021 11:06 AM
In that case it's going to be a case of clearing cache and cookies first to see if that clears the issue. If not post back and let us know.
on 18-05-2021 10:38 AM
Sorry if I'm duplicating the process you've gone over with Gondola. Have you tested webmail in a different browser just to check if there's some caching issue?
on 18-05-2021 07:07 AM
on 16-05-2021 04:47 PM
on 16-05-2021 03:32 PM
Thank you for your reply, I have been clicking the `Retry` button, and all the details you mentioned are in my profile (added a tick in `Talktalk customer`
I will wait and see if it will now resolve itself (all of my email addresses are in the private notes box)
on 16-05-2021 12:54 PM
Hi @Clive 15
The error message, if it's like the one below, indicates a temporary issue with access to the mailbox. It's a TalkTalk platform issue that would normally resolve itself via the self-healing process or be fixed by the email admins when they see the error logs.
I assume you've gone though the Retry link?
If the problem is ongoing then to link this topic to your TalkTalk service please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add full address with postcode (location). Then scroll down to Private notes to add the affected email address, notes and references etc and then save changes.