on 02-08-2021 03:22 PM
I have a legacy tiscali email account which was accessed through outlook 2016. I have not changed anything but I no longer receive incoming mail. I can access mail through talktalk web mail
on 09-08-2021 11:01 AM
on 02-08-2021 03:35 PM
Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.
If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.
Here's the advice article on Managing your email in My Account
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.