email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

tiscali email not working

showel
First Timer
Message 3 of 3

I have a legacy tiscali email account which was accessed through outlook 2016. I have not changed anything but I no longer receive incoming mail. I can access mail through talktalk web mail

0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi showel, Gondola is spot on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi showel 

 

Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.

 

If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.

 

Here's the advice article on  Managing your email in My Account

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the tiscali email address, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution