on 29-04-2021 07:56 AM
people from mainly an outlook address say their emails are bouncing back to them if they use another email address its ok , can this be checked out thanks baz
on 10-05-2021 12:02 PM
on 10-05-2021 09:46 AM
on 05-05-2021 06:29 PM
on 05-05-2021 06:18 PM
hi i did get this message on my outlook linked account with Tiscali on the 29/04/21
It looks like we don't have permission to get email for my email address looking at the forum i was not alone baz
on 05-05-2021 08:25 AM
on 29-04-2021 04:51 PM
The error messages indicating domain or address not available would normally be a bounce-back from the outlook.com mail server when the user has the wrong email address.
For example, if they thought your address domain was tiscali.com the mail would be directed to tiscali in Italy where those mail servers would not find any mailbox. So it would be a permanent fail.
So, first check is that the sent mail is addressed correctly.
Let us know what you discover.
on 29-04-2021 01:12 PM
Hi bazer, it looks like Gondola has this in hand for you. Please let us know how you get on.
on 29-04-2021 08:17 AM
You say mainly outlook.com domain addresses cannot get mail to your tiscali mailbox? And these senders are getting bounce back error messages.
Useful to know what error message. This would identify the problem.
Have you signed in to your mailbox to check there are no filter rules defined to divert or block the mail. And check the Spam folder just in case you marked any outlook.com mail as spam.
Enter your email address and your email password, select Sign in.
To link this topic to your TalkTalk service please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add full address with postcode (location). Then scroll down to Private notes to add your tiscali email address, notes and references on the sender addresses etc and then save changes.