on 07-12-2020 06:27 AM
03-12-2020 02:17 PM - edited 03-12-2020 02:17 PM
To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the tiscali email address and then save changes.
Enter your tiscali email address, select Continue.
Enter your tiscali email password, select Sign in.
Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.
If using email software on your desktop, check for software updates and if the email account is set for IMAP or POP3. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting those messages from the online Inbox.
Email Settings are listed for TalkTalk managed email addresses including the tiscali email address.
Let us know if you find tiscali webmail is working ok on the desktop. If using email software like Apple Mail / Outlook / Thunderbird let us know what Operating system is on the desktop and what the email software and software version is.