on 18-04-2018 06:45 PM
I've had a tiscali email address for ~20 years as a legacy Tiscali/TalkTalk customer. A week ago my account just stopped working, it says my email address is invalid. I have spoken to countless people at Talktalk, have logged this issue several times and nobody has helped me.
on 20-04-2018 08:01 AM
on 19-04-2018 06:37 PM
OCE_Andy - I can't thank you enough - WOW, a week of horrendous experiences in trying to get this resolved and the 'Community' delivered in 12 hours - spoke to Mona today, super helpful and all sorted, 20 years of emails accessed again. Absolutely brilliant, thank you!
on 19-04-2018 07:59 AM
Hi tomorris, I've raised the fault ticket for you. You'll get a call this morning from Mona with your new password. Please let us know how you get on.
on 18-04-2018 06:49 PM
The email system detects weak passwords* or compromised email accounts and changes the password or locks an account for customer security.
Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add the email address with the Manage Existing Emails option.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the Tiscali email address when first registered.
Full postal address linked to the Tiscali email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you, right here, to help you with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.