on 16-12-2021 10:31 PM
windows 11 pro and outlook 2019
email constantly keeps asking me for password when it tries to send mail
i have uninstalled office 2019
tried new profile and checked email settings are correct as from talktalk email settings
i have tried changing my password at
my email settings are mail mail.talktalk.net hotmail password and user as talktalk.net
also removed all office credentials in credential manager
tried pop3 and imap
Answered! Go to Solution.
on 17-12-2021 09:04 AM
on 17-12-2021 12:43 AM
Don't forget to let us know if you cannot sign in to TalkTalk Mail webmail but if you can, how you get on with setting up Outlook 2019.
If webmail is working but you're confused about the settings for Outlook 2019 then take screenshots of the incoming / outgoing and advanced settings, image edit to obscure the first part of your TalkTalk email address, then upload and insert those screenshots here using the camera icon (picture icon if using a mobile browser) above this Reply area. I'll take a look and help you to get Outlook working.
on 16-12-2021 11:34 PM
To use TalkTalk email you use the TalkTalk email address as the Username and the TalkTalk email password to authenticate the sign in.
First, check that you do know the current TalkTalk email password by signing in to your TalkTalk mailbox.
Open an Internet browser like Edge, Chrome or Firefox.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk email address and the TalkTalk email password, select Sign in. Do you see your mailbox folders or do you get a password incorrect error?
If you get signed in then remember the TalkTalk email password.
The manual / advanced settings for Outlook 2019 and a TalkTalk email account using IMAP are:
Supported* email client and app settings are:
|Account Type||IMAP (recommended)
|Username||Full TalkTalk email address|
|Password||TalkTalk email password|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP)||993|
|Incoming Connection Security||SSL/TLS
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS
|My Outgoing Server Requires Authentication||Tick|
|Authentication Method||Normal Password
(Do not tick Use SPA)
It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.
TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
on 16-12-2021 10:56 PM
@keitht1958, if you need help from TT staff, please add your Talktalk landline number to your community forum profile details. They use this to identify your account.
Go via your avatar/name; settings; launch profile wizard.
They'll pick up your thread during the day.
I'll remove the duplicate you posted. Please just follow up on this thread.