Hi keitht1958
To use TalkTalk email you use the TalkTalk email address as the Username and the TalkTalk email password to authenticate the sign in.
First, check that you do know the current TalkTalk email password by signing in to your TalkTalk mailbox.
Open an Internet browser like Edge, Chrome or Firefox.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk email address and the TalkTalk email password, select Sign in. Do you see your mailbox folders or do you get a password incorrect error?
If you get signed in then remember the TalkTalk email password.
The manual / advanced settings for Outlook 2019 and a TalkTalk email account using IMAP are:
Supported* email client and app settings are:
| Account Type |
IMAP (recommended)
|
| Username |
Full TalkTalk email address |
| Password |
TalkTalk email password |
| Incoming mail server |
mail.talktalk.net |
| Incoming Port (IMAP) |
993 |
| Incoming Connection Security |
SSL/TLS
|
| Outgoing mail server |
smtp.talktalk.net |
| Outgoing Port |
587 |
| Outgoing Connection Security |
STARTTLS
|
| My Outgoing Server Requires Authentication |
Tick |
| Authentication Method |
Normal Password
(Do not tick Use SPA)
|
It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.
Email not showing in My Account
TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
