Interesting that TalkTalk don't envisage contact centre staffing levels returning to pre covid levels:
... ... It has also managed to reduce staffing at its contact centres — adding that it "will not be returning to pre-COVID-19 contact centre agent levels, further supporting our cost reductions". ... ...
does this mean they are expecting the forum to take more of the support burden?
Full article can be found here.
Quote from the report:-
``And while TalkTalk has struggled to add new lines, lockdown fears have meant that existing customers are reticent to move networks, lest they suddenly find themselves without an internet connection.``
TT need to look at the forum and they will see that many many members state they want to get away from TT ASAP.