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2.4 ghz WiFi dropping

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9 REPLIES 9
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Team Player

Hi , I hope someone can help me with this ongoing issue . In the last couple of weeks my WiFi 2.4ghz keeps dropping and sometimes disappearing altogether . We often get the messages saying can't connect or not connected to internet yet 5ghz works fine . Unfortunately we have some devices that don't use 5.0 and this is happening more frequently . I have tried changing WiFi channels and reset the WiFi hub but to no avail. As I write this I am watching Netflix on 5.0 GHz with no issue but devices can't even find 2.4

 

Please help my kids are driving me nuts 

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Community Team - TT Staff

Hi Hulkster81

 

I'm really sorry to hear this.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Team Player
That would be great . Will it be the same as the WiFi hub I'm currently using ?

Thanks
Martin
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Community Team - TT Staff

Hi Martin

 

Are you currently using the HG633 router?

 

Thanks

 

Debbie

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Team Player
No , I am using the WiFi hub . I purchased from you a few months ago
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Community Team - TT Staff

Hi Martin

 

Thanks for your reply.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Team Player
Will do . Thanks for your help
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Community Team - TT Staff
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First Timer

Hi I am experiencing the exact same issue, TV and computer on 2.4ghz are dropping off every 20 mins or so and mobile phones are working fine.

 

Can you help me too please?

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Community Team - TT Staff

Hi @jrfansurti

 

I'm sorry to hear this.

 

Please can you create a new thread on the Community, we can then look into this further.

 

Thanks

 

Debbie