In which case let the support continue. With the hybrid FTTC service there are so many possible points at which it can go wrong, it can be a long process of elimination to get there at times. Good luck, if you persevere then the team must too!
the only support im getting is from @KeithFrench
TT are offering nothing
So he is and excellent support it is too, but if your router is disconnecting from the wider network rather than just wifi issues then perhaps we need the team to step back in again. What say you @KeithFrench ?
if you read the ticket history the "team" never really stepped in. I dont think they care at all and leave it to you guys who (im guessing) support for no pay
not impressed with TTs technical help at all
I promise you they will step in if needed. But not until they are back online on Monday I'm afraid.
This is why I dropped out of the loop for a while, I was convinced this was an unstable connection, but with the WiFi disappearing as well, I think the router is faulty. However, currently I cannot say that is the only problem.
I will ask the OCEs to consider a router swap out on Monday.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
I asked for a router swap and they said I would have to pay for it! " we just need to monitor it for another 24-72 hours" even though this has been going on for months. Thanks for ur help @KeithFrench hopefully they will listen to you as they are certainly not listening to me
It looks like this post has been set to solved?!!? Its far from solved. And as yet still no contact from TT. It's going to have to be another painful 3 hours on chat with them going over the same conversation and same steps. I really wish they would respond, but looking at the other tickets they have their hands full and only 3 members of staff. No wonder they are not responding to me!
@OCE_Chris Yes please the issue just happened again.
We are trialing a new way of sending out routers, would you like to take part in the trial, we just ask you to complete a short feedback survey afterwards?
@OCE_Chris Sure that would be fine, i'm never shy giving feedback 🙂
New router received 🙂
Will configure when kids are in bed (hopefully soon 😞 )
New router set up on Sunday morning, so far no issues.