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5 Ghz enabled but status is showing as 'down'

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Chatterbox

I'm unable to enable 5 Ghz interface on the router or connect devices apart from on 2.4 Ghz. It's showing as 'Enabled' on the slider, but the interface is showing as 'Down' in the status with no devices connected.

 

I've tried to restart, re-enable, do a factory reset etc etc, but nothing seems to change the status from 'Down'.

 

My firmware version SG4K10002810t.

 

Please could you help?

 

Community Team - TT Staff

Hi Sleather

 

I'm sorry to hear this. When you factory reset the router did you use the pin hole reset for ten seconds?

 

Thanks

 

Debbie