Apologies but i cant find my previous posts about the problems im having with my fibre connection. As others know, my connection seems to have a mind of its own, dead phone line, squeals, crackles, echos and connection issues. For the past few days everything seemed to work as it should, until this morning. My fibre connection seems to drop and disconnect from anything to a few seconds to a few minutes. Speed has also dropped. I have performed all the tests you have told me to do. I am paying every month for a service that is getting steadily worse.
Here are my recent router stats:
|6.1 dB / 6.0 dB|
|0.1 dB / 9.6 dB|
|4.4 dbm / 4.2 dbm|
|13134 kbps / 60630 kbps|
|0 / 1|
|0 / 0|
|326 / 326|
|2 / 220279|
0 / 1
I assume this is the thread you had before:-
Anyway, I will ask the OCEs to get involved with it again.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
I'm sorry for the delay. I've run a test on the line which hasn't detected a fault, however I can see re-connections on the line. Is the noise/no dial tone still intermittently present on the line at the moment?
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Hi all, as you know i was awaiting a BTOpenreach engineer, booked for today, when he turned up my net connection dropped. He ran diagnostics and found that my line was running at 63% he checked the cabinet found no fault he then checked the line "joints" and found my fault.
Before he turned up my router was syncing at 53mb,
He gave me a new connection from the cabinet to telephone pole, and now my router is syncing at 71.3mb.
Very pleasant phone engineer, Good work BTOR. Gonna keep an eye on it.
Here are my latest stats:
|6.0 dB / 5.8 dB|
|0.1 dB / 9.7 dB|
|4.4 dbm / 4.4 dbm|
|15314 kbps / 73188 kbps|
|0 / 9|
|0 / 0|
|4943 / 4943|
|0 / 52|
|0 / 9|