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A bit of a problem

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Chatterbox

Ok, so this is a  long one. I received a letter in March from TalkTalk that is informed them I was intending to switch providers. I hadn't. At all. So I phoned them up, told them I hadn't requested any change, nor was I planning on moving or changing providers.  So, the person I spoke to apologised, and offered me a new contract with reduced bills, so I said that would be great. Fast forward to today, and I've just nipped home from isolating with my girlfriend to collect a load of stuff I'll need as I've just been made redundant from my job, and my internet has completely gone. And I had another letter saying my service ended on April 9th. Is there a solution to this? I'm baffled as to why I got the initial letter, now I'm left with no internet when I go home. 

Si Retail
Community Team - TT Staff

Hi,

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks