I have posted this issue earlier this week, but not specifically acknowledged, so here i go for a second attempt.
My Samsung Tablet will not access their Software Update Server through my home network. I get an error message network or server error. I can access through EE mobile network using my mobile as a hotspot. Does anyone know why I am likely to have this problem with this particular device. Other make of devices I have do not present this update problem. I am thinking the issue is all pointing toward a TalkTalk Network Issue relative to my Samsung Tablet?
Comments will be gratefully received.
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Thanks for your advice but I do not want nor feel happy altering connection settings in my TalkTalk Router so although you may have a solution I will hold fire for now and look to using my Mobile hotspot as before to pick up any future Samsung Tablet updates. The apps update ok so it is only Android 9 OS updates that are an issue.
What I had been hoping for having now posted twice, first lost somewhere, is a TT representative may have taken an interest but that does not appear to be happening.
It seems to me from my simple analogy of my tablet problem there is a possibility of an issue between Samsung Software Update Servers and TalkTalk Internet service but I also accept I could be barking up the wrong tree?
It would be interesting to know if other people with Samsung Devices have experienced a similar problem?
Any that completes my story for now.
yes, I'm experiencing exactly the same thing with my Samsung phone.
It's so frustrating and there's no way I can afford to do all my software updates over my mobile data allowance. I've been speaking to the technicians at Samsung and my mobile provider, via live chat and phone, trying to get them to understand that there seems to be an incompatibility.
They were trying to get me to send my new phone back, but I feel the problem lies with Talk Talk / Samsung internet server problems.
I haven't got a clue how to reset DNS and I am really not confident to do so without a run through.
Have experienced the same problem over the last few weeks.I,m using the S8 Phone..when I select Software Update it buffers for about 5 mins.."Checking for Updates" then " I get "Unable to update software.A Network Error has occurred"
My Last update for this phone was on the 23rd Sept..so was working before that.
When I switch to Mobile Data..it checks for Updates and tells me All is Up-to-date.
Can,t find anything relating to this on Samsung Members, forum.
So..the problem has to be with TT.
Any of the OCE,s have a look at this please?
Just another point..My son carried out an update on his I-Phone yesterday and that worked..
I've personally not experienced this issue with the two samsung devices in our household (Galaxy S9+ and S7). if you haven't tried this already, I'd suggest switching your router off for 30 minutes then switch back on an retest - please let us know how you get on
Well Chris what can I say, your are a genius. My tablet now connects to the Samsung Software Update Server. Switched of my router for 1/2 hour as suggested then restarting and that has done the trick. Problem now solved for me I hope it works for the others who posted.