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Access Denied

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19 REPLIES 19
Pash02
Super Duper Contributor

Hi 

I am trying to get on to footlocker.com or even footlocker.co.uk which is a sport shoes store

and i am getting 

Access Denied

You don't have permission to access "http://www.footlocker.co.uk/en/men/shoes/" on this server.

Reference #18.ad49d117.1570106807.40ee60d

 

Yet if i use my phone and EE data i can access the site.

Whats going on?

 

Thanks 

ferguson
Community Star

Hmm, I have replicated this issue. Flagged to the support team accordingly.

Pash02
Super Duper Contributor
Thank you
Community Team

Hi,

 

I'm sorry to hear this. Would it be possible to run a ping and trace route and post the results into the thread. I can then pass this over for further investigation.

 

Thanks

 

ferguson
Community Star

@OCE_Michelle 

 

Ping has started…

 

PING https://www.footlocker.co.uk (64.73.131.199): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

 

--- https://www.footlocker.co.uk ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

 

Traceroute has started…

 

traceroute to https://www.footlocker.co.uk (64.73.131.199), 64 hops max, 72 byte packets

1  ttrouter (192.168.1.1)  3.454 ms  2.829 ms  2.832 ms

2  * * *

3  host-78-151-229-193.as13285.net (78.151.229.193)  7.145 ms  8.732 ms  8.601 ms

4  host-78-151-229-188.as13285.net (78.151.229.188)  8.619 ms  8.304 ms  8.443 ms

5  host-78-144-11-187.as13285.net (78.144.11.187)  14.030 ms  15.085 ms  13.319 ms

6  host-78-144-14-2.as13285.net (78.144.14.2)  14.057 ms  13.697 ms  13.733 ms

7  10gigabitethernet9.switch2.lon1.he.net (216.66.84.213)  13.823 ms  13.841 ms  13.517 ms

8  100ge7-2.core1.lon2.he.net (184.104.192.133)  14.743 ms  29.947 ms  13.881 ms

9  100ge13-2.core1.nyc4.he.net (72.52.92.166)  80.678 ms  80.549 ms  81.155 ms

10  100ge4-1.core2.chi1.he.net (184.104.193.38)  101.513 ms  101.250 ms  101.108 ms

11  100ge14-2.core1.msp1.he.net (184.105.223.178)  106.604 ms  106.861 ms  106.402 ms

12  cdw.10gigabitethernet6-9.core1.msp1.he.net (184.105.19.18)  106.794 ms  106.906 ms  106.591 ms

13  t2-0-4.r-dc-msp-2.binc.net (205.173.177.117)  110.357 ms  110.473 ms  112.008 ms

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * *

 

Timed out

Pash02
Super Duper Contributor

I've no idea on how to do this ping thing 🙂 

so would need instructions please 

ferguson
Community Star

@Pash02 It depends on which device you are using, Google or similar should help you along. 

Gondola
Community Star

Hi @Pash02 

 

As a workaround you can access the footlocker site via a VPN. The easy way is to download the Opera browser and use its built in free virtual VPN. I've tested and the site is fully accessible via the VPN.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

ferguson
Community Star

@Gondola As a workaround you can also use a 4G connection which we have both tried successfully.

Gondola
Community Star

...I'm sure Pash02 has a better use for a 4G data allowance. 

 

No need to use a 4G data allowance from home when the blocking has a Gondola tested workaround using Opera's free VPN.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

ferguson
Community Star

...Yeah, but I'm sure we wanted to alert TalkTalk to the problem rather than relying on a workaround of any kind. Browsing with 4G uses minimum data in any event especially when just for testing. Thanks for your input anyway.

Pash02
Super Duper Contributor

I was just alerting TT to the issue 

Hopefully it will be fixed soon.

Thanks everyone

Gondola
Community Star

Yeah...carry on testing.

 

I'm seeing the same block applied so I tested here to see if the block was just an IP subset of the network or wider.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

ferguson
Community Star

I wouldn't bother, we have reported it now and TalkTalk are looking into it.

Community Team

Hi Pash02,

 

Thanks. I've passed this straight over now and I'll let you know as soon as I know more.

 

Thanks

 

Community Team
Solution

Hi,

 

Our Network Team have investigated and advised that this issue is not related to TalkTalk and have advised that you contact the company directly to see if they can provide any advice as they appear to be blocking you.

 

https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US

 

 

Thanks

 

Pash02
Super Duper Contributor

Hi 

I am now able to access the site this morning 

Thank you everyone .

Community Team

Hi Pash02,

 

That's great news, thanks for letting us know 🙂

Chris

Pash02
Super Duper Contributor

Sorry just remembered 

I emailed footlocker yesterday & this was their reply.

"Our website is having some issues and our IT team is currently working hard on it so that is is fixed as soon as possible. By tomorrow morning our website should be running smoothly!"

Community Team

Hi Pash02,

 

Thanks for the update 🙂

 

Thanks