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Active super fast please please please !!!!!!

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13 REPLIES 13
Aytbit
Conversation Starter

Hi I have waited the three month period and still can’t get super fast activated our connection speed it synced at 40mbs at router should be 67 ??? Thanks mah not this again lol 

AYTbit Studios
Community Team

Hi Aytbit,

 

How did you try to add the speed boost, did you do this through My Account?

Chris

Highlighted
Aytbit
Conversation Starter

Yes I have done ,thanks for the reply 

AYTbit Studios
Community Team

OK thanks. I've sent you a PM to confirm some details so that we can discuss the issue further

 

Chris

Aytbit
Conversation Starter

Ok pm sent thankyou for your help on this regards 

AYTbit Studios
Community Team

Hi Aytbit,

 

I've replied to your PM requesting a bit more information 

 

Chris

Aytbit
Conversation Starter

Thankyou for your help we’re struggling with the speed atm thanks 🙏 

AYTbit Studios
Community Team

Hi Aytbit,

 

I've replied to your PM
 

Chris

Aytbit
Conversation Starter
Thanks Chris
AYTbit Studios
Community Team

Hi Aytbit,

 

I've added the boost, it should take effect within 24 hours 

 

Thanks
Chris

Aytbit
Conversation Starter

Awesome thanks so much regards 

AYTbit Studios
Community Team
Aytbit
Conversation Starter

Just like to say thankyou brilliant customer service I was getting nowhere in the phone thanks guys much appreciated now that much better 

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AYTbit Studios