Again my download speed has more than halved!

[JohannaSwe]

Hello

I have posted here before in an attempt to fix my terrible download speeds. The helpers on here got it fixed for me eventually and now I am back at square one. I was getting around 60mb down and now here I am again getting around 15mb down. Completely unacceptable speeds. It is this speed all day and night the last month. Talk talk has been the most unreliable service I’ve ever been with. Complete and utter headache. I have done absolutely nothing to my connection and yet here we are again. Any help would be appreciated.

[OCE_Debbie]

Hi JohannaSwe

Apologies for the delay.

The line test has not detected any faults and your line is in sync at 51.9mb.

There were a high number of re connections on the line. Is the connection still dropping?

Thanks

Debbie

[JohannaSwe]

hello

haven't noticed the connection dropping but I'm not getting any more than 20mb down on any of my devices.

johanna

[OCE_Debbie]

Hi johanna

Please can you power down your router for a full 30 minutes and then run a speed test following this?

Thanks

Debbie