I have my PC, my mobile and TV box on wireless and have problems on all 3, even though the TV box is less than 1 metre away from the router and on 5GHz.
If you think my disconnecting problem is related to wireless, how was one of your engineers able to fix it remotely? (Even though the fix only lasted for a couple of weeks.)
What do you mean by testing a wi-fi hub? Is that any different to what I have?
Hi malcs1 I might be having the same issue but with my online games.
this is my thread : https://community.talktalk.co.uk/t5/Fibre-Broadband/TalkTalk-blocking-video-games/m-p/2537465
Unfortunately no solution.
Ok, please can you run a ping and trace route and post the results into the thread and we can ask our Network Team to take a look to see if they can see any issues that could be causing the slow throughput speeds.
Still not a word.
Can I remind you that this problem is now 6 months old and was fixed for about 2 weeks during February, but then came back.
If it does not get sorted within a very short time, I will leave Talktalk. I'm sure that Virgin Media can do much better.
Apologies for the delay
Line test is showing no faults and there's only one reconnection showing in the last 2 weeks, that was on the 14th
It does show "All local WiFi channels are congested. It is unlikely that a less congested WiFi channel could be configured which would improve performance", when you lose connection on one device are you also unable to access the internet on other devices at the same time?
Some days are much worse than others. For instance Monday was terrible and I switched the router on and off - but no difference.
My router was set on auto-channel and using Wi-fi Analyser I could see that a lot of other people's devices were using channel 2 (where I was), so about a week ago I changed it to channel 7 and I think it improved slightly.
I only use one device at a time and the dropout is often no more than 20 seconds, so I am not able to check another device.
Also, when I do speed tests, they often show a drop at the start or end of a test - and I could send you some of those that I saved.
Can I tell you again that in February/March 2020 a remote engineer identified and solved my problem - but 2 weeks later it came back. So if he could fix it, then someone else could also fix it.
I can't comment without seeing screenshots from the analyser. You should only use channels 1, 6 or 11.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Okay, I have just changed it to channel 11, which seems the least congested end.
I'll see if there's any difference.
I should also mention : when I had a Talktalk engineer here in early February, he could see that there was a problem but had no idea what caused it. He thought that it might be something going on at the exchange.
It is a little better, but it's still sometimes stop-start both on my PC and my mobile wi-fi.
Particularly on Mondays, I use my PC for work and I have several files to download, edit and then upload (files around 100-300 Mb). Watching the transfer progress (on a number of sites) I can clearly see the stop-start effect.