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Amazon prime won't work with new faster fibre router. Vpn?

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7 REPLIES 7
Davros2
First Timer

New faster fibre router installed. Speed and connections are fine. However I tried to watch Amazon prime video and it won't play anything because it thinks I'm using a vpn. I haven't set up a vpn and I've been into router admin and can't see any options in there about it. Same issue when connected via tv or phone. 

 

Any advice greatly appreciated, thanks.

Community Team

Hi Davros2,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Davros2
First Timer

Profile now updated 

Community Team

Hi Davros2,

 

Can you please update your community profile to include your:

  • TalkTalk Telephone number

Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Davros2
First Timer

Updated as requested 

Community Team

Hi Davros2

 

Can you power off the router at the mains for a full 30 minutes.  This will clear the session.  After this, retest amazon Prime on your device and let me know if this still gives the same error.

 

Thanks

 

Karl. 

Davros2
First Timer

Fixed thanks 

Community Team

Hi Davros2

 

Thanks for keeping us updated. Please let us know if you do experience any further issues.

 

Debbie