To copy from the Command prompt :
(the phone number appears to be one of ours, I'm pretty sure the email address is fine too but I'll check and let you know)
Tracing route to google.co.uk [220.127.116.11]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
2 * * * Request timed out.
3 6 ms 21 ms 6 ms host-78-151-229-241.as13285.net [18.104.22.168]
4 6 ms 7 ms 6 ms host-78-151-229-236.as13285.net [22.214.171.124]
5 11 ms 11 ms 12 ms host-78-144-11-185.as13285.net [126.96.36.199]
6 12 ms 11 ms 11 ms 188.8.131.52
7 * * * Request timed out.
8 14 ms 14 ms 17 ms 184.108.40.206
9 31 ms 38 ms 31 ms 220.127.116.11
10 14 ms 45 ms 25 ms 18.104.22.168
11 21 ms 13 ms 27 ms 22.214.171.124
12 13 ms 13 ms 13 ms 126.96.36.199
13 12 ms 12 ms 12 ms 188.8.131.52
14 13 ms 12 ms 12 ms lhr25s12-in-f35.1e100.net [184.108.40.206]
The traceroutes look ok, nothing stand out.
It is not an official business process to have you email speed test results.
All speed tests should be ran via https://myaccount.talktalk.co.uk/speed-checker/
This way the results are stored in our network system against your line so these can be reviewed.
Now, to see if we can spot a problem, I've updated your router to a later firmware that will allow us to utilise a new network tool we have here, and this will gather data about your connection and the speed of the devices connected.
Can you see if your speeds have improved with this updated firmware and test over the course of the day, and we can then review the information collected over the next 24hrs.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
STAY HOME - PROTECT THE NHS - SAVE LIVES