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[OCE_Debbie]

Hi Andy

Thanks for your reply.

I've completed another line test which is now clear.

Have you tested with a different router at the test socket? I can then pass this over to our Network Team for investigation.

Thanks

Debbie

[ABC24016708]

Hi Debbie, did you get my last message? I did do as you suggested and things are no better.

The fact is that I keep losing internet altogether even though I am still connected to my router, and the speed has dropped even more although it is not consistent. Sometimes I can get up to 9.0 but generally it seems to be between 4 and 6?

Could this be down to the router? I can't see it being that as I got the same results using an alternative router.

If you did get my previous message, did you pass this on to the Network Team?

Regards

Andy

[OCE_Debbie]

Hi Andy

Apologies, I did not receive your previous message. Did you post this on the Community thread or send via Private Message?

I have asked our Network Team to take a look at this fault and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi Andy

The next step will be to arrange a BT Openreach engineer visit.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie