They said it would go back to the technical team but I also made a complaint direct to OpenReach Case Number C15579402, so it might be best if the Tech or CEO team talk directly to Gary from REMOVED
Thanks for the update. I've removed the email address from your post as we don't advise posting email addresses in a public post. Did the Complaints Manager from the CEO Team provide contact details to get back in touch with them directly?
The only email I have been provided with is the generic CEO Team email, not a direct email.
As I have explained previously to TalkTalk, I prefer all communication to be via email,
Please could you check my line, as I don't seem to be getting optimal speeds. Cheers
I can confirm that I have carried out the recommendations here :