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Broadband Down - WiFi Hub Constantly disconnecting/reconnecting

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Community Star

Try a 30 minute reboot.

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Wizz Kid
I have tried that twice and unfortunately it hasn't helped. Will give it a couple of days and see if speeds improves. Cheers
TalkTalk BorkBork
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Community Star

Since the engineer has been? Fair enough, but you should only do it once. One would have hoped that the engineer had reset DLM though, seems not.

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Community Team - TT Staff

Hi W130SN

 

Apologies for the delay.

 

I'm so glad to hear that the engineer was finally able to gain access and carry out work.

 

I've completed a line test which has detected a possible fault but your line is in sync at 73.9mb.

 

Is the router at the test socket? Have you tried running a speed test on a wired device?

 

Thanks

 

Debbie

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Wizz Kid

RHxDLnT

 

https://www.talktalk.co.uk/help/servicestatus/track-fault

 

I am plugged into the test socket, if you could run a line test. Many thanks

TalkTalk BorkBork
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Community Team - TT Staff

Hi

 

Ran some line tests and the results are as follows : 

 

NGA (Fibre test) : No Fault Found - sync at 73.9mb  (Up : 20mb) - NO RF Ingress, Bridgetap or REIN issues showing. - Overall assessment - No Service Impact Observed.

 

Meta  (Copper line) : Good line, 48V, Dialtone. - All voltages, resistance levels and carries all show as ok.

 

Tam :  passed - line tesk ok  IN and OUT.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Wizz Kid
Many thanks @OCE_Karl
TalkTalk BorkBork
Highlighted
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Wizz Kid

AFAIK the fault has been fixed but the following page is still showing a problem:

 

https://www.talktalk.co.uk/help/servicestatus/track-fault

 

LM7ZFVM

 

TalkTalk BorkBork
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Community Team - TT Staff

Hi

 

If a fault is still open pending monitoring, this can be reflected in the service centre.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Wizz Kid

Lost Internet connection just before midnight last night.

 

This morning I received this:

 

JzxOy5i

 

Could you run a line test and give me the results, please?

TalkTalk BorkBork
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Community Team - TT Staff

Hi

 

Line tests are currently clear but it is flagging up that thee is planned maintenance that may affect your circuit.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Wizz Kid
Thanks for the reply @OCE_Karl
TalkTalk BorkBork
Highlighted
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Wizz Kid

https://www.speedtest.net/results?sh=b7a9772e76e09353062901ddff29fdb7

 

TRM4stD

 

Please could you run a line test as speeds seem to be slow atm

 

NdeEFvT

 

TalkTalk BorkBork
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Community Team - TT Staff

Hi W130SN,

 

I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed and profile both look ok. Is this a wired or wireless speed test? Is there any improvement if you switch the router off for a full 30 minutes?

 

Thanks