Thank you for the message.
I have read and understood the page about Engineer Charges.
Somebody is available here 24/7 to allow access to an Engineer. They may call me on *********** (not working landline) *********** (mobile)
I would prefer a AM Morning appointment if possible.
Please confirm when the appointment is booked.
Thanks for your help.
Unfortunately the Engineer never showed up or telephoned.
Although at the moment the landline is now working and the internet connection seems OK.
Really terrible broadband speeds at the moment.
Have tried turning off for 30 mins but no joy.
Am disappointed that this issue has still not been resolved.
Sync speed is currently 76.6Mbps. and stability seems much improved over the last 3 days. What sort of throughput speeds are you getting? Are you running the speed tests on a devices connected to your router by Ethernet cable or wi-fi?
The OpenReach Engineer arrived a little before 12.00 and left before 12.30
Unfortunately he said he needs access to a box that is in the grounds of St Johns School and the School won't allow that during School hours and after School hours the Caretaker is not available. OpenReach and TalkTalk need to liaise with St Johns to make an appointment.
I also request £25 compensation to be credited to my account for the missed Engineer visit on Friday 10th May
You don't have to claim compensation, the new rules mean that this will be paid automatically.
These are public forums, if you post something inaccurate that others may read then it is not unreasonable to correct that.
@fergusonUnfortunately it is you with the inaccurate information. At the moment there is no TalkTalk Automatic Compensation, it has to be calculated and applied manually.
This was confirmed via a conversation with Hatty from the TalkTalk CEO Office email@example.com
I suggest you educate yourself or maybe supply the correct information to the TalkTalk CEO, I am sure they will appreciate the information.