I renewed my contract on the 2nd Dec and had the Faster Fibre Speed Boost added to go from average 38Mb to average 67Mb as advertised. I have had no improvement since then despite repeated switching off of the router for 30 mins plus. Talktalk speed checker always gets 35-37 Mb consistently. The on-line chat maintains that there is nothing wrong with my connection and if I am not experiencing any problems, then there is nothing else to do other than to have a "possible" charged engineer to attend. My account clearly details the new contract and the addition of the speed boost. Any suggestions please?
If your line was not already in sync at 40 Mbps then adding the boost, which is just lifting an artificial cap, may have no effect.
The generic speeds are just an average over all customers, your line's capabilities are mostly determined by the actual distance to the fibre cabinet.
What is your minimum guaranteed speed as advised in your online account or contract email ?
My account details estimated speeds 55 - 77Mb. My line was, and is, stable at 34-38Mb. I renewed the contract on the 2nd Dec and added on the fibre boost. There was a brief moment I saw 55Mb that day, then thereafter, back to the typical 34-38Mb. Many 30 mins router switch-offs as instructed by TalkTalk chat line, but no sign of any improvement in speed but of course, I'm now paying for the boost!
There were a high number of re connections on the line and this can affect the sync speed.
Would it be possible to leave the router at the test socket for 48hrs without rebooting the router? We can then check the connection stats again on Monday to see if DLM increases the speed any further.
HI Chris. Monday morning. No change. Been stable all weekend at or around 35-37Mb. No connection or download issues. Just not anywhere near the boost expectations. Clearly, my speed is still capped at the Faster Fibre speed as before I renewed my contract.
I've spoken with our Network Team again now and they are making a change to try and reset the speed. They have advised that it usually takes around 24hrs, however they will check it tomorrow morning and will let me know if this was worked.
They advised that you may need to do a 30 minute router power down following this, however I will confirm this tomorrow so please don't reboot the router at the moment.
Our Network Team have contacted me now and advised that the speed hasn't changed as yet so they are still looking into this. I'll post back again as soon as I know more.
Thank you for the update. I lost the internet connection completely some time during the night even though the router light was on and a constant white light and it never came back on by itself. I therefore have had to reboot the router to get a connection again. Agreed, no increase in speed noticed.
I'm really sorry for the delay in getting back to you. I've now received confirmation that the sync speed has increased. Please let us know how the broadband speed compares now.