Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:
Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.Search now
Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.Try now
Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.Register now
I would be grateful if my sppedscould be checked when an OCE has a chance. My SamKnows box is reporting a monthly average of 53, A max of 69 and a min. of 45. Probably just needs a tweak. Tried a couple of reboots etc to no great improvement.
Solved! Jump to the Best Answer.
I've run a test on the line which hasn't detected a fault. Unfortunately we can't manually adjust the profile/speed as this is managed by DLM to provide the best balance between stability and speed for the line.
Just to confirm, are you experiencing any issues with the voice service such as noise on the line? Does your master socket also have a test socket?
Thanks for your reply.
I've checked the connection logs and the sync speed has remained at 49mb.
I can send a replacement router for testing, would you like me to arrange this?
Thanks for the update. It usually takes between 24-48hrs for DLM to start making changes to the speed if the connection remains stable and the errored seconds are low.
Could you bump your thread (request an update) in 24hrs and we can re-check the connection stats to see how they compare :)
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
To confirm you're the account holder can you PM (Personal Message) me with the following information:
Thanks for the Private Message.
I've requested that an engineer visit is arranged and I will post back on this thread to confirm the date and time of this visit.