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Broadband constantly disconnecting.

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2 REPLIES 2
First Timer

Hi my braodband is disconnecting multiple times a day, it has been doing this for several days.

 

I have checked with several devices both wireless and cable and still the same.

 

Indicator light on the router shows if it trying to reconnect which it finally does after a couple of minutes.

 

Chat helpline unavailable !!

 

Service status self test shows no faults on my line.

 

Please Advise.

 

regards Steve.

Community Star

You just have to pounce when Chat is available again,  @Stevei0742.

 

Links from this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Staff will not be back on here before Monday and it takes a couple of days to catch up from the weekend. They work from oldest to newest posts. 

 

Please complete your community forum profile details so that they can identify your account. 

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

Gliwmaeden2
Community Team - TT Staff

Hi Steve,


If you still need assistance can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris