Over the last couple of weeks I have noticed that my broadband has been disconnecting from the exchange several times a day. I have also noticed that the connection speed to the exchange has dropped from 39.999Mb/s to 22999Mb/s.
Can someone please investigate this issue.
I'm sorry to hear this. I've run a test on the line which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone?
Does your master socket also have a test socket?
I've had no issues with the voice service that I am aware of. Any recent calls have been clear and there have been no connection problems.
The master socket does have a test socket and I have now connected directly to it.
The test looks better than yesterday, no copper line issues are showing now ans stability looks to have improved. We now need to see if DLM will increase the profile over the next day or two. Is it possible the connection can remain at the test socket.
Thanks for your reply.
I've checked the connection stats again and I can see some re connections on the line but the line test hasn't detected any faults.
I can send a replacement router for testing, would you like me to arrange this?
I'm really sorry to hear this.
Just to confirm, is the replacement router connected at the test socket? Did you use the new cables and filter when you connected the replacement router?
Thank you. Is this fault still present if you test with a corded phone at the test socket, with the router removed from the line?
I can then raise this fault over to our Network Team for investigation.